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From the Blogosphere Times of Digital Disruption | @CloudExpo #IoT #AI #ML #DigitalTransformation
IT must become the business
Feb. 15, 2017 10:43 AM

First came Data Processing (DP), as massive, arcane behemoths of computers crunched numbers for select enterprises and government agencies. DP evolved into Information Systems (IS) and in turn, Management Information Systems (MIS). Next up: Information Technology (IT) and its cousin, Information and Communications Technology (ICT).
As the corporate department responsible for enterprise technology evolved, so too did the title of the executive in charge, eventually settling on the Chief Information Officer (CIO) - in spite of the fact that CIOs are rarely if ever in charge of an organization's information per se.
Throughout these changes, the role of the organization we now label IT has evolved, and with it, the focus of the CIO. Today, with digital transformation upending the status quo across the entire enterprise, IT is transforming once again.
Given its history, then, what will the IT organization become as digital transformation works its magic? And correspondingly, what is the new role for the CIO - assuming we'll even need a CIO in the digitally transformed future?
The First Three Roles for IT To make sense of the role the digitally transformed IT organization must play, it's essential to review the roles that IT has served over its history - not only to understand the past as prologue, but also because each of these roles remains part of the story.
In other words, each role layers on top of the previous ones, adding complexity to an already complex organization. These layers of complexity, of course, are high on our priority list of things we'd love to transform.
The first role for IT - the most universal of all the roles - is IT as cost center.
Of everything an enterprise does, the traditional reasoning goes, some things bring in the bucks and some don't. IT is firmly in the second camp, consisting entirely of overhead.
As a result, the CIO's primary role is cost containment. Do more with less is the mantra - and when times are tight, it becomes do less with less. Little if any of the IT budget is earmarked for innovation.
Layered on top of the cost center role is role #2: IT as service provider. True, IT costs are still overhead, but the CIO's focus shifts from managing costs to serving the business.
Interactions between IT and the rest of the business become service interactions - often leveraging a ticket-based service management system where people ask IT for services and then wait in line to get them.
For the CIO, the service provider role has clear advantages over the cost containment role, as the value IT provides to the business is now quantifiable. As long as the IT organization can innovate in order to provide better service, the reasoning goes, then the CIO is likely to be able to justify the additional expense.
However, CIOs still struggle with the service provider role, because it is entirely tactical. To warrant the ‘C' in the CIOs title - C as in C-level - the CIO must have a strategic role in the business.
That's where the third role for IT comes in: IT as partner with the business. The C-suite finally recognizes that IT is strategically important to the enterprise, and as a result, invites the CIO to join in as a full-fledged member.
Sounds good, right? CIOs who have truly reached the lofty heights of the strategic C-suite may finally feel they have reached the pinnacle of their careers as CIO.
But - and this is a big but to be sure - partnering with the business is no longer good enough. In fact, it's a dot-com era holdover, from when organizations first came to realize that the Internet and the Web in particular were strategic assets.
True, the Internet opened the C-suite door for many CIOs, and today, the enterprises that survived the dot-com boom and bust are the ones that got the Internet right. Kudos to them.
But digital transformation represents the next generation of change. Partnering with the business won't cut it anymore.
The Multifaceted Nature of Digital Transformation Compared to digital transformation, the Internet revolution was decidedly one-dimensional: either you got the Web or you didn't.
In contrast, the IT-related transformations enterprises are facing today are numerous, complex, and intertwined. Four component transformations in particular are worth calling out.
We have the move to the cloud, transforming how enterprises deploy, pay for, and manage their IT assets.
We have the rise of mobile technologies, changing how customers (and everyone else) interacts with businesses, and as a result, transforming what customers expect from the companies they interact with.
Add to this mix: Software-Defined Everything (SDX). Combining the last decade's principles of Model-Driven Architecture with the technical advances in Software-Defined Networking, we're increasingly able to represent our technology infrastructure as software models. Deploy or redeploy any aspect of our technology, from our network to our applications, with a push of a button.
The Fourth Role for IT Perhaps most important for understanding the new role for IT, however, is the advent of DevOps. By leveraging the power of Software-Defined Infrastructure, developers, ops personnel, and testers have hammered out entirely new ways of building and deploying software.
And now, the DevOps virus is spreading, infecting the entire enterprise with new ways of organizing itself along horizontal, self-organizational lines.
If we extend these trends into the future, it becomes clear that the entire idea of an IT department as a separate organizational silo within a hierarchically-organized enterprise is becoming obsolete - because hierarchical organizational models themselves do not support the business agility enterprises need to remain competitive in the face of the multifaceted disruption that characterizes today's software-driven business environment.
As a result, digital transformation represents a rethink of enterprise organization from hierarchical and top-down to horizontal and self-organized. DevOps represents early steps to this vision, and SDX is what will make the change practical and cost-effective.
The fourth role for IT, therefore, is for IT to become the business. Every part of the organization, regardless of the nature of the business, becomes software-empowered. Business operations (the role of the COO) and technical operations (the ops part of today's CIO role) become one and the same.
We must still manage technology costs, serve users, and partner with lines of business - but none of these roles alone or taken together tell the story of how fundamentally and comprehensively digital transformation impacts the IT organization and its leadership.
The Intellyx Take Even though our vision of IT becoming the business is unquestionably bold, don't fall for the straw-man trap of concluding that the digitally transformed enterprise doesn't need an IT effort at all. That fallacious conclusion aligns more with the early, cost center role for IT, reducing costs to zero by extinguishing the department altogether. Clearly, reaching that conclusion is entirely disingenuous.
The reality is subtler and more profound. This transformation, in fact, shakes the C-suite to its core, as the point of the C-suite today is to be the top of the hierarchical pyramid that represents how every large organization structures itself. Do away with the hierarchy, and corporate leadership must transform accordingly - and with it, the role of the CIO.
What will such a digitally transformed enterprise look like? We don't really know, as we only have glimpses as organizations progress along their digital transformation roadmaps.
Remember, however, digital transformation has no end state. For change to become a core competency, today's enterprises will always be in flux - and the ones that embrace that disruption will be the only survivors.
Copyright © Intellyx LLC. Intellyx publishes the Agile Digital Transformation Roadmap poster, advises companies on their digital transformation initiatives, and helps vendors communicate their agility stories. As of the time of writing, none of the organizations mentioned in this article are Intellyx customers. Image credit: Energy.gov.
About Jason BloombergJason Bloomberg is a leading IT industry analyst, Forbes contributor, keynote speaker, and globally recognized expert on multiple disruptive trends in enterprise technology and digital transformation. He is ranked #5 on Onalytica’s list of top Digital Transformation influencers for 2018 and #15 on Jax’s list of top DevOps influencers for 2017, the only person to appear on both lists.
As founder and president of Agile Digital Transformation analyst firm Intellyx, he advises, writes, and speaks on a diverse set of topics, including digital transformation, artificial intelligence, cloud computing, devops, big data/analytics, cybersecurity, blockchain/bitcoin/cryptocurrency, no-code/low-code platforms and tools, organizational transformation, internet of things, enterprise architecture, SD-WAN/SDX, mainframes, hybrid IT, and legacy transformation, among other topics.
Mr. Bloomberg’s articles in Forbes are often viewed by more than 100,000 readers. During his career, he has published over 1,200 articles (over 200 for Forbes alone), spoken at over 400 conferences and webinars, and he has been quoted in the press and blogosphere over 2,000 times.
Mr. Bloomberg is the author or coauthor of four books: The Agile Architecture Revolution (Wiley, 2013), Service Orient or Be Doomed! How Service Orientation Will Change Your Business (Wiley, 2006), XML and Web Services Unleashed (SAMS Publishing, 2002), and Web Page Scripting Techniques (Hayden Books, 1996). His next book, Agile Digital Transformation, is due within the next year.
At SOA-focused industry analyst firm ZapThink from 2001 to 2013, Mr. Bloomberg created and delivered the Licensed ZapThink Architect (LZA) Service-Oriented Architecture (SOA) course and associated credential, certifying over 1,700 professionals worldwide. He is one of the original Managing Partners of ZapThink LLC, which was acquired by Dovel Technologies in 2011.
Prior to ZapThink, Mr. Bloomberg built a diverse background in eBusiness technology management and industry analysis, including serving as a senior analyst in IDC’s eBusiness Advisory group, as well as holding eBusiness management positions at USWeb/CKS (later marchFIRST) and WaveBend Solutions (now Hitachi Consulting), and several software and web development positions.
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In the years since the publication of the Agile Manifesto, the conn... Apr. 19, 2018 11:30 PM EDT Reads: 3,692 |
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CompTIA
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WARUSA -WITHANA
WSO2 Inc |

MEINER
Oracle |

CHOU
Microsoft
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HARRISON
Tufin
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BRUNOZZI VMware
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KIM
MapR
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KANE Dyn
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SICULAR
Basho
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TURNER
Cloudian
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KUMAR
Liaison
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ADAMIAK
Liaison
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KHAN
Solgenia
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BONIFAZI
Solgenia
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SUSSMAN
Coalfire
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ISAACSON
RMS
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LYNN
CodeFutures
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HEABERLIN
Windstream
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RAMA MURTHY
Virtusa
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BOSTOCK
IndependenceIT
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DE MENO
CommVault
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GRILLI
Adobe
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WILLIAMS
Rancher Labs
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CRISWELL
Alert Logic
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COTY
Alert Logic
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JACOBS
SingleHop
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MARAVEI
Cisco
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JACKSON
Softlayer
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SINGH
IBM
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HAZARD
Softlayer
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GALLO
Softlayer
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TAMASKAR
GENBAND
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SUBRA -MANIAN
Emcien
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LEVESQUE
Windstream
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IVANOV
StorPool
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BLOOM- BERG
Intellyx |

BUDHANI
Soha |

HATHAWAY
IBM Watson |

TOLL
ProfitBricks |

LANDRY
Microsoft |

BEARFIELD
Blue Box |

HERITAGE
Akana |

PILUSO SIASMSP
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HOLT IBM Cloudant
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SHAN CTS
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PICCIN- INNI EMC
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BRON- GERSMA Modulus
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PAIGE CenturyLink
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SABHIKHI Cognitive Scale
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MILLS Green House Data
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KATZEN CenturyLink
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SLOPER CenturyLink
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SRINIVAS EMC
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TALREJA Cisco
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GORBACHEV Systems Services Inc.
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COLLISON Apcera
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PRABHU OpenCrowd
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LYNN CodeFutures
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SWARTZ Ericsson
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MOSHENKO CoreOS
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BERMING- HAM SIOS
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WILLIS Stateless Networks
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MURPHY Gridstore
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KHABE Vicom
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NIKOLOV GetClouder
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DIETZE Windstream
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DALRY- MPLE EnterpriseDB
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MAZZUCCO TierPoint
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RIVERA WHOA.com
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HERITAGE Akana
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SEYMOUR 6fusion
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GIANNETTO Author
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CARTER IBM
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ROGERS Virtustream
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TESAR
Microsoft |

MICKOS
HP |

BHARGAVA
Intel
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RILEY
Riverbed |

DEVINE
IBM |

ISAACSON
CodeFutures |

LYNN
HP |

HINKLE Citrix
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KHAN
Solgenia |

SINGH
Bigdata |

BEACH
SendGrid |

BOSTOCK
IndependenceIT |

DE SOUZA
Cisco |

PATTATHIL
Harbinger |

O'BRIEN
Aria Systems |

BONIFAZI
Solgenia |

BIANCO
Solgenia |

PROCTOR
NuoDB |

DUGGAL
EnterpriseWeb |

TEGETHOFF
Appcore |

BRUNOZZI
VMware |

HICKENS
Parasoft |

KLEBANOV
Cisco |

PETERS
Esri |

GOLDBERG
Vormetric |

CUMBER- LAND
Dimension |

ROSENDAHL
Quantum |

LOOMIS
Cloudant |

BRUNO
StackIQ |

HANNON
SoftLayer |

JACKSON
SoftLayer |

HOCH
Virtustream |

KAPADIA
Seagate |

PAQUIN
OnLive |

TSAI
Innodisk |

BARRALL
Connected Data |

SHIAH
AgilePoint |

SEGIL
Verizon |

PODURI
Citrix |

COWIE
Dyn |

RITTEN- HOUSE
Cisco |

FALLOWS
Kaazing |

THYKATTIL
TimeWarner |

LEIDUCK
SAP |

LYNN
HP |

WAGSTAFF
BSQUARE |

POLLACK
AOL |

KAMARAJU
Vormetric |

BARRY
Catbird |

MENDEN- HALL
SUPERNAP |

SHAN
KEANE |

PLESE
Verizon |

BARNUM
Voxox |

TURNER
Cloudian |

CALDERON
Advanced Systems |

AGARWAL
SOA Software |

LEE
Quantum |

OBEROI
Concurrent, Inc. |

HATEM
Verizon |

GALEY
Autodesk |

CAUTHRON
NIMBOXX |

BARSOUM
IBM |

GORDON
1Plug |

LEWIS
Verizon |

YEO
OrionVM |

NAKAGAWA
Transparent Cloud Computing |

SHIBATA
Transparent Cloud Computing |

NATH
GE |

GOKCEN
GE |

STOICA
Databricks |

TANKEL
Pivotal Software |
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This week I had the pleasure of delivering the opening keynote at Cloud Expo New York. It was amazing to be back in the great city of New York with thousands of cloud enthusiasts eager to learn about the next step on their journey to embracing a cloud-first worldl." |
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How does Cloud Expo do it every year? Another INCREDIBLE show - our heads are spinning - so fun and informative." |
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@SOASoftwareInc
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Thank you @ThingsExpo for such a great event. All of the people we met over the past three days makes us confident IoT has a bright future." |
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One of the best conferences we have attended in a while. Great job, Cloud Expo team! Keep it going." |
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@Peak_Ten
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Senior Technologists including CIOs, CTOs & Vps of Technology, Chief Systems Engineers,
IT Directors and Managers,
Network and Storage Managers,
Enterprise Architects,
Communications and Networking Specialists,
Directors of Infrastructure.
Business Executives including CEOs, CMOs, & CIOs ,
Presidents & SVPs,
Directors of Business Development ,
Directors of IT Operations,
Product and Purchasing Managers,
IT Managers.
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SYS-CON Media has a flourishing Media Partner program in which mutually beneficial promotion and benefits are arranged between our own leading Enterprise IT portals and events and those of our partners.
If you would like to participate, please provide us with details of your website/s and event/s or your organization and please include basic audience demographics as well as relevant metrics such as ave. page views per month.
To get involved, email Patricia Henderson at patricia@sys-con.com.
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@CloudExpo Blogs By Yeshim Deniz  Founded in 2000, Chetu Inc. is a global provider of customized software development solutions and IT staff augmentation services for software technology providers. By providing clients with unparalleled niche technology expertise and industry experience, Chetu has become the premiere long-term, back-end software development partner for start-ups, SMBs, and Fortune 500 companies. Chetu is headquartered in Plantation, Florida, with thirteen offices throughout the U.S. and abroad. Apr. 23, 2018 09:00 AM EDT Reads: 2,783 | By Yeshim Deniz  Bill Schmarzo, author of "Big Data: Understanding How Data Powers Big Business" and "Big Data MBA: Driving Business Strategies with Data Science," is responsible for setting the strategy and defining the Big Data service offerings and capabilities for EMC Global Services Big Data Practice. As the CTO for the Big Data Practice, he is responsible for working with organizations to help them identify where and how to start their big data journeys. He's written several white papers, is an avid blogger and is a frequent speaker on the use of Big Data and data science to power the organization's key ... Apr. 23, 2018 09:00 AM EDT Reads: 3,165 | By Yeshim Deniz  DXWorldEXPO LLC announced today that Dez Blanchfield joined the faculty of CloudEXPO's "10-Year Anniversary Event" which will take place on November 11-13, 2018 in New York City. Dez is a strategic leader in business and digital transformation with 25 years of experience in the IT and telecommunications industries developing strategies and implementing business initiatives. He has a breadth of expertise spanning technologies such as cloud computing, big data and analytics, cognitive computing, machine learning and the Internet of Things. Apr. 23, 2018 08:45 AM EDT Reads: 2,623 | By Liz McMillan  Bill Schmarzo, author of "Big Data: Understanding How Data Powers Big Business" and "Big Data MBA: Driving Business Strategies with Data Science," is responsible for setting the strategy and defining the Big Data service offerings and capabilities for EMC Global Services Big Data Practice. As the CTO for the Big Data Practice, he is responsible for working with organizations to help them identify where and how to start their big data journeys. He's written several white papers, is an avid blogger and is a frequent speaker on the use of Big Data and data science to power the organization's key ... Apr. 23, 2018 08:00 AM EDT Reads: 2,124 | By Liz McMillan  HyperConvergence came to market with the objective of being simple, flexible and to help drive down operating expenses. It reduced the footprint by bundling the compute/storage/network into one box. This brought a new set of challenges as the HyperConverged vendors are very focused on their own proprietary building blocks. If you want to scale in a certain way, let's say you identified a need for more storage and want to add a device that is not sold by the HyperConverged vendor, forget about it. This meant that up to now the HyperConverged vendors were in charge of the requirements. Apr. 23, 2018 07:45 AM EDT Reads: 5,586 | By Ed Featherston  The cloud wars rage on. The room is full of 800lb gorillas that have been battling over market share and supremacy for several years now. You know who the key players are - Amazon, Microsoft, Google and IBM – all still standing. Three year ago, Gartner described the market as ‘still evolving and maturing’. However, last year, they described the market as ‘in a state of upheaval’ with many providers shifting their strategies as they struggle to obtain market share. Apr. 23, 2018 07:15 AM EDT Reads: 8,813 | By Liz McMillan  In his session at 21st Cloud Expo, James Henry, Co-CEO/CTO of Calgary Scientific Inc., introduced you to the challenges, solutions and benefits of training AI systems to solve visual problems with an emphasis on improving AIs with continuous training in the field. He explored applications in several industries and discussed technologies that allow the deployment of advanced visualization solutions to the cloud. Apr. 23, 2018 07:00 AM EDT Reads: 4,827 | By Pat Romanski  As you move to the cloud, your network should be efficient, secure, and easy to manage. An enterprise adopting a hybrid or public cloud needs systems and tools that provide: Agility: ability to deliver applications and services faster, even in complex hybrid environments
Easier manageability: enable reliable connectivity with complete oversight as the data center network evolves
Greater efficiency: eliminate wasted effort while reducing errors and optimize asset utilization Security: implement always-vigilant DNS security Apr. 23, 2018 06:45 AM EDT Reads: 4,213 | By Yeshim Deniz  In this presentation, you will learn first hand what works and what doesn't while architecting and deploying OpenStack. Some of the topics will include:- best practices for creating repeatable deployments of OpenStack- multi-site considerations- how to customize OpenStack to integrate with your existing systems and security best practices. Apr. 23, 2018 05:00 AM EDT Reads: 1,481 | By Liz McMillan  Evan Kirstel is an internationally recognized thought leader and social media influencer in IoT (#1 in 2017), Cloud, Data Security (2016), Health Tech (#9 in 2017), Digital Health (#6 in 2016), B2B Marketing (#5 in 2015), AI, Smart Home, Digital (2017), IIoT (#1 in 2017) and Telecom/Wireless/5G. His connections are a "Who's Who" in these technologies, He is in the top 10 most mentioned/re-tweeted by CMOs and CIOs (2016) and have been recently named 5th most influential B2B marketeer in the US. His social media "Klout" score is 81 and rising! Apr. 23, 2018 04:00 AM EDT Reads: 2,853 | By Pat Romanski  Gemini is Yahoo’s native and search advertising platform. To ensure the quality of a complex distributed system that spans multiple products and components and across various desktop websites and mobile app and web experiences – both Yahoo owned and operated and third-party syndication (supply), with complex interaction with more than a billion users and numerous advertisers globally (demand) – it becomes imperative to automate a set of end-to-end tests 24x7 to detect bugs and regression.
In their session at 21st Cloud Expo, Jenny Hung, E2E Engineer Manager at Yahoo Gemini, Haoran Zhao, Softw... Apr. 23, 2018 03:15 AM EDT Reads: 4,458 | By Elizabeth White  "Venafi has a platform that allows you to manage, centralize and automate the complete life cycle of keys and certificates within the organization," explained Gina Osmond, Sr. Field Marketing Manager at Venafi, in this SYS-CON.tv interview at DevOps at 19th Cloud Expo, held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Apr. 23, 2018 01:45 AM EDT Reads: 5,418 | By Yeshim Deniz  Michael Maximilien, better known as max or Dr. Max, is a computer scientist with IBM. At IBM Research Triangle Park, he was a principal engineer for the worldwide industry point-of-sale standard: JavaPOS. At IBM Research, some highlights include pioneering research on semantic Web services, mashups, and cloud computing, and platform-as-a-service. He joined the IBM Cloud Labs in 2014 and works closely with Pivotal Inc., to help make the Cloud Found the best PaaS. Apr. 23, 2018 01:00 AM EDT Reads: 1,983 | By Liz McMillan  Cloud-enabled transformation has evolved from cost saving measure to business innovation strategy -- one that combines the cloud with cognitive capabilities to drive market disruption. Learn how you can achieve the insight and agility you need to gain a competitive advantage. Industry-acclaimed CTO and cloud expert, Shankar Kalyana presents. Only the most exceptional IBMers are appointed with the rare distinction of IBM Fellow, the highest technical honor in the company. Shankar has also received the prestigious Outstanding Technical Achievement Award three times - an accomplishment befitting ... Apr. 23, 2018 12:30 AM EDT Reads: 2,686 | By Liz McMillan  "Evatronix provides design services to companies that need to integrate the IoT technology in their products but they don't necessarily have the expertise, knowledge and design team to do so," explained Adam Morawiec, VP of Business Development at Evatronix, in this SYS-CON.tv interview at @ThingsExpo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Apr. 23, 2018 12:00 AM EDT Reads: 5,574 | By Pat Romanski  Business professionals no longer wonder if they'll migrate to the cloud; it's now a matter of when. The cloud environment has proved to be a major force in transitioning to an agile business model that enables quick decisions and fast implementation that solidify customer relationships. And when the cloud is combined with the power of cognitive computing, it drives innovation and transformation that achieves astounding competitive advantage. Apr. 22, 2018 11:30 PM EDT Reads: 2,768 | By Jason Bloomberg  Many organizations are now looking to DevOps maturity models to gauge their DevOps adoption and compare their maturity to their peers. However, as enterprise organizations rush to adopt DevOps, moving past experimentation to embrace it at scale, they are in danger of falling into the trap that they have fallen into time and time again.
Unfortunately, we've seen this movie before, and we know how it ends: badly.
Apr. 22, 2018 11:15 PM EDT Reads: 6,126 | By Yeshim Deniz  The Founder of NostaLab and a member of the Google Health Advisory Board, John is a unique combination of strategic thinker, marketer and entrepreneur. His career was built on the "science of advertising" combining strategy, creativity and marketing for industry-leading results. Combined with his ability to communicate complicated scientific concepts in a way that consumers and scientists alike can appreciate, John is a sought-after speaker for conferences on the forefront of healthcare science, marketing innovation and future tech. Apr. 22, 2018 11:00 PM EDT Reads: 2,481 | By Elizabeth White  "I focus on what we are calling CAST Highlight, which is our SaaS application portfolio analysis tool. It is an extremely lightweight tool that can integrate with pretty much any build process right now," explained Andrew Siegmund, Application Migration Specialist for CAST, in this SYS-CON.tv interview at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Apr. 22, 2018 11:00 PM EDT Reads: 5,261 | By Liz McMillan  "Software-defined storage is a big problem in this industry because so many people have different definitions as they see fit to use it," stated Peter McCallum, VP of Datacenter Solutions at FalconStor Software, in this SYS-CON.tv interview at 18th Cloud Expo, held June 7-9, 2016, at the Javits Center in New York City, NY. Apr. 22, 2018 10:45 PM EDT Reads: 6,931 |
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