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ITIL vs. DevOps | @DevOpsSummit #DevOps #ITIL #FedRAMP #Microsevices
Top Takeaways

Earlier this week, we hosted our Continuous Discussion video podcast, this time discussing ITIL and DevOps. The episode featured expert panelists Jan-Joost Bouwman (ING), Kaimar Karu (AXELOS), Jeff Sussna (DevOps writer and speaker) and Simon Morris (ServiceNow). During our discussion, we uncovered the similarities and differences between ITIL and DevOps, and discussed tips for how to align the two methodologies in an organization. Read on for the top highlights, best practices and key takeaways from this week's expert discussion.

Want more #c9d9? Join us every other Tuesday at 10 a.m. PST for free, live episodes of Continuous Discussions video podcast. In the meantime, you can watch every single Continuous Discussion here or on our Youtube playlist. Also, be sure to join us on Tuesday, March 22nd for a special episode of #c9d9 at 5 p.m. PST, live from Mobile Delivery Days conference.

1. Pro tip: You don't have to obey every page of ITIL manuals. Simon Morris says, "Any company which slavishly follows the manual is on the path to nowhere good." In fact, companies should think about adapting any model - whether it is ITIL, DevOps or Agile - to their business needs. In other words, ITIL is the blue pill and DevOps is the red pill - if presented with both, take both.

2. DevOps is more of a mindset of how you want developers and operations to work together in an organization, but it doesn't tell youhow to do your Ops. Solution: "Look at what parts bring value and keep them, and those that don't produce value, lose them." - Jan-Joost Bouwman

3. Why choose ITIL? "It's an antidote to chaos," says Jeff Sussna. ITIL is a good way to get control over what you are doing; however, the danger is when you become too focused on the process. The process tends to get ossified and loses touch with the underlying service premise of ITIL. Keep the focus always on service.

It's not about Dev, Ops, software or servers, it's about the service. Go beyond Dev and Ops when thinking about service. Think about the product/design/support, how we teach people how to use the product and how we get feedback. This gives the ability to evolve a product.

4. The phrase "Incremental ITIL" should not exist - you cannot do that. ITIL should be adopted - in terms of mindset, and adapted - take as much or as little as you need. It's less about the process and more about the organizational capability. - Kaimar Karu

5. DevOps brings back the human factor on two levels: 1) Getting teams to work with each other to solve problems instead of in a queue, and 2) Focuses on automation so that humans can focus on working together. - Jeff Sussna

6. ITIL does not support a culture of learning like Lean or Agile or DevOps - fragile infrastructure companies most likely do not support a culture of learning. People who follow DevOps are more attuned to learning from failure. - Simon Morris

7. Use incident management straight from ITIL, but reserve capacity in sprint planning for operational stuff; for example, use 30% of sprint planning for solving incidents. Items that are ready to go into production should then be checked by an automated CAB.

Dev and Ops should work together and should understand the other persons' skill - but there are still people that are better at coding and people that are better at learning. Let each do what they are best at. - Jan-Joost Bouwman

8. Nine things you should keep in mind for ITIL that also align with DevOps: 1) Focus on value 2) Work holistically 3) Keep it simple 4) Design for experience 5) Progress iteratevly 6) Collaborate 7) Start where you are 8) Observe directly 9) Be transparent. - Kaimar Karu

9. When something goes wrong, ITIL companies tend to think the answer is to add more process. To them, learning means: "How can I get people to do more work to get more work done?" DevOps says "Let's get to the root cause," whether it's lack of infrastructure or available rollback. - Simon Morris

10. If you don't automate, you will never mature - it needs to be step number one. Do not have people doing stuff that can be automated, it creates poor IT and infrastructure. - Anders Wallgren

+Bonus: I don't want a neurosurgeon in the morning doing thoracic surgery in the afternoon. Same goes with DevOps - don't hire someone that can do both on a mediocre level, hire someone that specializes in one or the other. - Anders Wallgren

Watch the replay of the episode for more:

About Anders Wallgren
Anders Wallgren is Chief Technology Officer of Electric Cloud. Anders brings with him over 25 years of in-depth experience designing and building commercial software. Prior to joining Electric Cloud, Anders held executive positions at Aceva, Archistra, and Impresse. Anders also held management positions at Macromedia (MACR), Common Ground Software and Verity (VRTY), where he played critical technical leadership roles in delivering award winning technologies such as Macromedia’s Director 7 and various Shockwave products.

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Modern software design has fundamentally changed how we manage applications, causing many to turn to containers as the new virtual machine f...

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WebRTC Summit Silicon Valley All-Star Speakers Include

MATTHIEU
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ROWE
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Catchpoint

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Electric Cloud

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DIETZE
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MPLE

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RIVERA
WHOA.com

HERITAGE
Akana

SEYMOUR
6fusion

GIANNETTO
Author

CARTER
IBM

ROGERS
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TESAR
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MICKOS
HP

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RILEY
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HP

HINKLE
Citrix

KHAN
Solgenia

SINGH
Bigdata

BEACH
SendGrid

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IndependenceIT

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Cisco

PATTATHIL
Harbinger

O'BRIEN
Aria Systems

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TEGETHOFF
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LAND

Dimension

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Quantum

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BRUNO
StackIQ

HANNON
SoftLayer

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SoftLayer

HOCH
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KAPADIA
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PAQUIN
OnLive

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HOUSE

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WAGSTAFF
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KAMARAJU
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BARRY
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HALL

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PLESE
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GE

GOKCEN
GE

STOICA
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This week I had the pleasure of delivering the opening keynote at Cloud Expo New York. It was amazing to be back in the great city of New York with thousands of cloud enthusiasts eager to learn about the next step on their journey to embracing a cloud-first worldl."
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@Peak_Ten


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Digital Transformation Blogs
Headquartered in Plainsboro, NJ, Synametrics Technologies has provided IT professionals and computer systems developers since 1997. Based on the success of their initial product offerings (WinSQL and DeltaCopy), the company continues to create and hone innovative products that help its customers get more from their computer applications, databases and infrastructure. To date, over one million users around the world have chosen Synametrics solutions to help power their accelerated business or personal computing needs.
DXWorldEXPO LLC announced today that Kevin Jackson joined the faculty of CloudEXPO's "10-Year Anniversary Event" which will take place on November 11-13, 2018 in New York City. Kevin L. Jackson is a globally recognized cloud computing expert and Founder/Author of the award winning "Cloud Musings" blog. Mr. Jackson has also been recognized as a "Top 100 Cybersecurity Influencer and Brand" by Onalytica (2015), a Huffington Post "Top 100 Cloud Computing Experts on Twitter" (2013) and a "Top 50 Cloud Computing Blogger for IT Integrators" by CRN (2015). Mr. Jackson's professional career includes...
IoT is rapidly becoming mainstream as more and more investments are made into the platforms and technology. As this movement continues to expand and gain momentum it creates a massive wall of noise that can be difficult to sift through. Unfortunately, this inevitably makes IoT less approachable for people to get started with and can hamper efforts to integrate this key technology into your own portfolio. There are so many connected products already in place today with many hundreds more on the horizon, that we already run the risk as enablers and supporters of not being able to effectively und...